Our Client wanted to further develop their workforce and support Operational Excellence activities. To do this they wanted to create a pool of Trainers to deliver on the job support across all areas of their business. They stipulated that any intervention had to equip the newly created pool of Trainers with a toolkit that could be applied to both technical processes training i.e. Health, Safety, and Environmental activities and business support function training i.e. Sales, Quality, and Engineering. The individuals they had identified to become this training pool had no previous exposure to training techniques, tools or theory.